T’s and C’s

All invoice are valid for 7 days from the date issued.

The full amount invoiced will be payable on placing of order before concepts and designs will be issued.

Please note, if an order is cancelled before the delivery of goods a reasonable cancellation fee of 30% will be charged taking into consideration all relevant factors.

In terms of special product(s) or any goods that are a special order the full payment will be payable as a cancellation fee.

I will not claim a refund or remedy and I accept full responsibility should the goods be damaged due to misuse, abuse, or any neglect form my side to adhere to any user and warning instructions. I do however accept, that should the goods have a defect, I will immediately inform the supplier.

Please keep in mind that our product(s) take a minimum of 4-6 weeks to produce from date of payment, so you can place your order as soon as you are ready. YAY!

Working hours are Weekdays 9-4. We are based in Nelspruit for collections.

After receipt of your invoice, please mail us your proof of payment (to design@fraaimeraai.com) for us to confirm your order as ACTIVE and to schedule your goodies to be ready by the time you need them by. Concepts will be sent before any item is printed.

When ordering any Fraai Badges with ribbon please remember:
We don’t always find the exact same ribbon in stock as used in a previous product/picture BUT we always find something pretty to match the colour & design of our ordered items.

When ordering Fraai Sundresses, gowns, sashes, bow ties baby clothing please remember: We go and search for a fabric to specifically match your theme & colour scheme but we can’t always find the same fabric as used for one of our previous product(s) (this include all material products).

Measurements to supply when ordering your dress:
1.CM width around chest
2.CM width around widest part of hips
3.CM in length

If approval of any designs was not received within 48 hours, product(s) will be printed/lacer cut without any further notification.

If approval of any designs was made, Fraai Meraai wil not be responsible for any spelling mistakes or any picture mistakes – it is each client’s responsibility to double check all the designs.

Proof of payments must be send via e-mail after acceptance of invoice, Fraai Meraai will not be liable for product(s) to be in time if proof of payment was not received via e-mail.

Please make sure all info and product(s) are on the invoice before making any payments, If payment was made and received via client, Fraai Meraai will not be liable for products/courier costs that was not included on invoice.

If product(s) was send via courier and are not to clients satisfaction, the client will be liable to resend the product(s) to Fraai Meraai via Postnet or courier.

If the courier collects the client’s parcel, Fraai Meraai will not be responsible should the goods be damaged by the courier. It is each client’s own risk for parcels to be send via the courier.